Cancellation. You may cancel an order free of charge before it is dispatched by emailing [email] or calling [phone] with your order number. Once dispatched, the order can only be returned under this policy.
Return window. Products may be returned within [7] days of delivery if they are (a) damaged in transit, (b) defective, or (c) different from what you ordered.
Conditions. The product must be unused and uninstalled, with original packing, labels and invoice. Report transit damage within [48 hours] of delivery with photos of the parcel and product.
Not returnable. Products that have been installed, fitted with solvent or sealant, cut, or damaged through misuse; opened CPVC solvent cement tins; and custom or bulk orders made to your specifications – unless defective.
How to return. Email [Sales@Monitpolymers.com] or WhatsApp [9327189420] with order number, reason and photos. We will approve the request within [2] working days and arrange pickup or share the return address.
Return shipping. Free when the product is damaged, defective or wrong. For other approved returns, [the buyer bears return shipping].
Refunds. After we receive and inspect the product, the refund is issued within [7] working days to the original payment method. For cash-on-delivery orders, we refund to your bank account or UPI ID. Original shipping charges are refundable only for damaged, defective or wrong items.
Replacement. You may choose a replacement instead of a refund, subject to stock.
Warranty claims. Manufacturing defects reported after the return window are handled under the product warranty [one year], if any.
