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- Parties and acceptance. These terms govern use of monitpolymers.com and purchases made on it from Monit Polymers, [constitution], [address], Rajkot – 360003, Gujarat, GSTIN 24ABIFM7435Q1ZM. By using the site or placing an order you agree to these terms, the Privacy Policy and the Return Policy.
- Eligibility. You must be 18 or older and competent to contract under the Indian Contract Act, 1872.
- Account. You are responsible for keeping your login details confidential and for activity under your account.
- Products and information. We try to describe products accurately; colours and dimensions may vary slightly within manufacturing tolerance. Images are for illustration.
- Prices and payment. Prices are in Indian Rupees and include GST unless stated. Shipping charges are shown at checkout. Payments are processed by [gateway]; we do not store card details. We may correct obvious pricing errors and cancel affected orders with a full refund.
- Orders. An order is confirmed when we send a confirmation email. We may decline or cancel an order for stock unavailability, pricing errors or suspected fraud, with a full refund.
- Bulk and dealer orders. Orders above [quantity] or placed for resale may be subject to separate quotations, minimum quantities and payment terms agreed in writing.
- Delivery. We ship to [serviceable areas] through third-party couriers. Delivery timelines are estimates; risk passes to you on delivery.
- Returns and refunds. Governed by our Return, Refund and Cancellation Policy.
- Installation and use. Products must be installed by a competent plumber in line with standard practice. We are not liable for damage caused by improper installation, misuse, excessive pressure or use outside the product’s stated purpose.
- Warranty. [Products carry a __-month warranty against manufacturing defects from the invoice date.] Remedies are limited to repair, replacement or refund of the product price.
- Limitation of liability. To the extent permitted by law, our total liability for any claim is limited to the price paid for the product concerned. Nothing here limits your rights under the Consumer Protection Act, 2019.
- Intellectual property. The Monit Polymers name, logo, content, images and catalogues on this site belong to Monit Polymers and may not be copied or used without written permission.
- Acceptable use. You must not misuse the site, attempt unauthorised access, or upload harmful code.
- Grievances. Contact our Grievance Officer [name, email, phone]. Complaints are acknowledged within 48 hours and resolved within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.
- Governing law and jurisdiction. These terms are governed by the laws of India. Subject to your statutory rights as a consumer, courts at Rajkot, Gujarat have exclusive jurisdiction.
- Changes. We may update these terms; the version on the site at the time of your order applies to that order.
